Bangalore Jobs

Walkin Remote Desktop Support Engineer – HCL Technologies 3 – 7 yrs


Time and Venue

 16th March , 9 AM onwards

HCL Technologies Plot No. 3, Surya Sapphire, Hosur Road, Near D-Mart, 1st Phase, Electronic City, Bengaluru, Karnataka 560100.

    • Greetings !!
    • HCL Hiring Remote Desktop Support Engineer(RDS) L2

Mention VERTIKA SHARMA at the top of your resume as and in HCL form

      • Interview Date :

    16 MARCH 2019 

      • Interview Venue :

    HCL Technologies

      •                             Plot No. 3,
      •                              Surya Sapphire,
      •                              Hosur Road, Near D-Mart, 1st Phase,
      •                              Electronic City, Bengaluru,
      • Karnataka 560100.

    Point of contact : Veena S 

      Job Description of RDS 

        • Coordinate desktop changes to avoid deployment collisions.
        • Prepare requests for rollout
        • Prioritize change requests
        • Create rollout plans for changes requests
        • Coordinate implementation process
        • Keep track of request and make sure they are implemented as planned
        • Participate in incident handling concerning desktop changes.
        • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
        • Microsoft environment knowledge (desktop & server).
        • Have some level of technical understanding of the products building up a desktop service.
        • Experience from the desktop environment.
        • Understanding and experience of change management process.
      Technical Requirements 

      Phone support experience necessary.
      Technical Service desk or technical call center experience is necessary.
      Disciplined, systematic problem solving skills required.
      Windows Operating systems
      Clients: Windows7, Windows Vista, Windows XP, Windows 2000
      Servers: Windows 2000, Windows 2003, Windows 2008
      Knowledge of Active Directory, Exchange 2003/2007
      ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
      Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
      MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
      Internet browsers (e.g. Explorer, Chrome, Firefox),
      VPN and remote dial-in users
      Support for laptop, desktops, and printers
      PDA and blackberry support
      Others: Adobe Acrobat and other common desktop applications like WinZip, etc.

      • Preferred MCP/MSCE/MSCA or HDI CSS
      • ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change
      • Management preferred

      Documents to Carry(Mandatory)*

      Hard Copy of your updated Resume.
      Printout / Screenshot of this walkin
      One Government ID proof Xerox copy (Preferable Passport )
      One Passport size photograph

      Mention VERTIKA SHARMA at the top of your resume as and in HCL form !!!

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